FAQ

We sell a wide range of toys, tablets, mobile phones, and innovative tech products.

we are 💯% Australian owned company. We are ilocated in Canberra and we serve customers nationwide through our online store.

Our business hours are 09:00am to 5:00 pm . Please contact us via email and would get back within 24 hours.

Return Condition:

1.⁠ ⁠Return Period

You have 30 days from the date of receipt to return your item(s) for a refund or exchange.

2.⁠ ⁠Eligibility for Returns

To be eligible for a return, the item must:

• Be unused and in the same condition that you received it.
• Be in its original packaging, with all tags attached.
• ⁠Not be a final sale item (check the product description for any exclusions).

3.⁠ ⁠How to Initiate a Return

To initiate a return, please follow these steps:

• Contact our customer service team via phone or email to request a return authorization.
• Once authorized, pack your item securely in its original packaging.
• ⁠Include a copy of your receipt or proof of purchase.
• Ship the package to the address provided in your return authorization email.
• 1.⁠ ⁠Shipping Costs
  Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance.

2.⁠ ⁠Refunds and Exchanges

Refunds will be processed to the original payment method within 7-10 business days after we receive the returned item. For exchanges, please contact us to check the availability of the desired item.

3.⁠ ⁠Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt so we can resolve the issue.

4.⁠ ⁠Contact Us

If you have any questions regarding our return policy, please contact us at ACTs 29 Store. Thank you for shopping with us!